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Management: Meeting and Exceeding Customer Expectations, 9th Edition [Eng]

Dodał: latyczak 15 Marzec 2012 14:46


Management: Meeting and Exceeding Customer Expectations, 9th Edition [Eng]

Management: Meeting and Exceeding Customer Expectations, 9th Edition [Eng]

Management: Meeting and Exceeding Customer Expectations, 9th Edition [Eng]
Management: Meeting and Exceeding Customer Expectations, 9th Edition by Warren R. Plunkett, Raymond F. Attner, Gemmy S. Allen
S,ou.th-Wes,ter.n Col,le.ge P,u.b | ISBN: 0324423012 | 2007 | PDF | 744 pages | 15 MB

MANAGEMENT: MEETING AND EXCEEDING CUSTOMER EXPECTATIONS, Ninth Edition is a comprehensive survey of the principles and practices of management as they are being applied around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters' narratives: 1) the never-ending effort by managers and organizations to meet or exceed customer needs, and 2) the need of organizations and their people to be guided by effective leadership.



Management: Meeting and Exceeding Customer Expectations, 9th Edition [Eng]
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